Business Premises: Assistance Animals

The Equality Act 2010 places a general duty on businesses and service providers to make reasonable adjustments to allow disabled people, including people with assistance dogs, access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act. It has published guidance - ‘Assistance Dogs: a guide for businesses and service providers’- to help those bodies understand what they can do to meet their legal duties to assistance dog owners.

Duties and protections under the Equality Act are ultimately enforceable through the courts, and anybody who thinks that they have been discriminated against - including where access to an assistance dog has been refused - can take legal action to seek to resolve the issue. The EHRC will support people who have experienced discrimination through that process.

Over the years, Ministers have held discussions with assistance dog charities about access refusals, and in particular with Guide Dogs UK, about their ‘Open Doors’ campaign which aims to achieve the fullest possible access for owners of guide dogs and assistance dogs. I fully support that campaign and the principle that Guide Dogs and assistance dogs should always be allowed access, except in the most exceptional circumstances.