Energy: Meters
The question
To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the impact of delays in smart meter replacements for households affected by the Radio Teleswitch Service (RTS) closure; and whether (a) penalties and (b) enforcement measures will be applied to energy suppliers failing to provide timely replacements.
Answered by Miatta Fahnbulleh
Ofgem is responsible for regulating energy suppliers against their licence obligations. Ofgem have been clear that they expect energy suppliers to arrange a suitable replacement metering solution for their customers with RTS meters in a timely manner ahead of the switch off to avoid a disruption to their service.
Ofgem is consulting on new licence conditions which will seek to ensure consumers are treated fairly and have access to an alternative metering arrangement following the cessation of RTS. The consultation ends on 11 March and is available here: https://www.ofgem.gov.uk/consultation/radio-teleswitch-service-rts-electricity-supply-licence-changes
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