Pension Credit: Internet

The Department is in the process of modernising the Pension Credit delivery and consideration of accessibility, having previously introduced online claims, in addition to telephone and paper claims. Claims for Pension Credit can be made online at: www.gov.uk/pension-credit/how-to-claim. The service is available to use 24/7, and provides those who may struggle to make their claim alone the flexibility to have a friend or family member to support them when making their claim at a time that is most convenient to them. Pension Credit claims can also be made through the Freephone telephone number 0800 99 1234, and there is an option to complete a paper application form.

DWP Agents and third-party organisations are also available to support customers with the application process. For customers who are unable to complete forms themselves a home visit from a visiting officer can be arranged. For customers who are deaf and use British Sign Language a Video Relay Service (known as VRS) is available and for customers who cannot hear or speak on the phone, can use Relay UK service. Further information can be found on Gov.uk Pension Credit easy read.

DWP staff are trained to identify those who may need additional support, and Jobcentres will continue to provide face-to-face support as business as usual for those who cannot access support through telephony and digital channels. The Jobcentre will also consider whether the individual should be referred to specialist support within their geographical area.