Probate
The question
To ask the Secretary of State for Work and Pensions, what the target timeframe is for completing investigations into estates of deceased individuals where benefits may need to be recovered following the grant of probate; and what measures are in place to prevent prolonged delays.
Answered by Andrew Western
There is no target timeframe for completing investigations into estates of deceased individuals, some cases are more complex than others and take time to conclude. The Recovery from Estates (RFE) team within Debt Management contacts executors to provide historic financial information in order to carry out posthumous reviews of benefit entitlement. This often takes time to progress, which can extend the customer journey.
There has been an increase in the number of DWP RFE cases which has impacted on the length of time to respond to customers. More staff have been trained to deal with the increase in cases and delays to customer responses are being reduced. We are also reviewing our current processes to identify any further improvements to continue to reduce the time to process RFE cases.
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