Water Charges: Low Incomes

Ofwat published their final determinations for Price Review 2024 on 19 December, which sets company expenditure and customer bills for 2025-2030.This will deliver substantial, lasting, improvements for customers and the environment through a £104 billion upgrade for the water sector.

These bill rises equate to around £3 additional per month on average before inflation. This will pay to fix crumbling infrastructure, which will dramatically reduce sewage spills and lead to cleaner rivers, lakes and seas.

For too long, investment has not kept pace with the challenges of an ageing infrastructure system, a rapidly growing population and climate change. Whilst bills will therefore now need to rise to invest in our crumbling infrastructure and deliver cleaner waterways, we fully understand the financial pressures hardworking families are currently facing. We are pushing the sector to ensure support is available for vulnerable customers who are struggling to pay their bills.

The Government expects water companies to put robust support measures in place for customers to ensure that vulnerable customers across the country are supported and is working with industry to keep current support schemes under review to ensure that customers are sufficiently supported.

Furthermore, the Government expects companies to hold themselves accountable for their commitment to end Water Poverty by 2030 and will work with the sector to ensure that appropriate measures are taken to this end.