General Practitioners: Internet
The question
To ask the Secretary of State for Health and Social Care, what steps his Department plans to take to help retain alternatives to digital booking systems for GP appointments for those that cannot access online systems.
Answered by Stephen Kinnock
We understand that not all patients can or want to use online services. The GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a general practice.
The 2025/26 GP Contract includes a new requirement for practices to enable online appointment requests throughout the duration of core opening hours. In addition to improving online access, this will help free up phone lines for people who prefer to telephone.
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