General Practitioners: Internet
The question
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that (a) elderly and (b) vulnerable patients can telephone their GP surgery for assistance rather than using online or digital services.
Answered by Stephen Kinnock
We understand that not all patients can or want to use online services. The GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a general practitioner.
The 2025/26 GP Contract includes a new requirement for practices to enable online appointment requests throughout the duration of core opening hours, which will ease pressure on phone lines for people who prefer to telephone.
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