Pension Credit: Staff
The question
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 March 2025 to Question 35774 on Pension Credit: Staff, what steps she is taking to ensure that the work previously undertaken by internal redeployed staff is continued.
Answered by Torsten Bell
My previous response reference 36448, advised redeployed colleagues to support Pension Credit were from Child Maintenance Service and Counter Fraud, Compliance and Debt. Since the redeployment, both services have continued with no deterioration in service or performance.
Further to this, the Autumn Statement includes additional investment in Fraud and Error, which means we can increase our resourcing levels. We will also be increasing Child Maintenance Service resources as demand for that service continues to grow. In the meantime, we are continuing to transform Child Maintenance Service with our 24/7 online service and also with further automation, reducing the need for human intervention.
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