Personal Independence Payment

It is important that all people claiming Personal Independence Payment (PIP) are able to access our services and that they do not face obstacles in applying and communicating with the Department and its providers.

In the Green Paper Pathways to Work: Reforming Benefits and Support to Get Britain Working published on 18 March we outline plans to improve the experience for people who use the health and disability benefits system, including exploring ways to use evidence from eligibility for other services to reduce the need for some people with very severe conditions to undergo a full PIP functional assessment, digitalising the transfer of information from the NHS (with consent) to speed up the process of assessment, and look at recording assessments as standard to increase trust in the process.

We also announced plans to launch a process to review the PIP assessment. We will bring together a range of experts, stakeholders and people with lived experience to consider how best to do this and to start the process as part of preparing for a review. We will provide further details as plans progress.

The Health Transformation Programme is also transforming the entire PIP service, including introducing the option to apply and track applications online. The transformed service will improve how we gather health information, and tailor the process to the customer’s needs and circumstances, offering a better customer experience and improving trust in our services and decisions.