Access to Work Programme: Applications
The question
To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of the time taken for Access to Work applications to be allocated to a case manager; and what steps she is taking to help reduce this waiting time.
Answered by Sir Stephen Timms
We are committed to reducing waiting times for Access to Work and are considering the best way to deliver that for customers. We have increased the number of staff processing Access to Work claims and applications from customers who are about to start a job or who are renewing are prioritised.
The Pathways to Work: Reforming Benefits and Support to get Britain Working’ Green Paper was published on 18 March. Alongside the Access to Work reform proposals introduced in the Green Paper, we are considering further options to reduce the waiting time for customers
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