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Railways: Disability

Asked by Navendu MishraLabourDepartment for TransportTabled Answered 3 April 2025UIN 41630

The question

To ask the Secretary of State for Transport, whether her Department plans to improve Passenger Assist service for rail users in England.

Answered by Simon Lightwood

We have recently invested over £10 million to enable the Rail Delivery Group to deliver the next phase of the Passenger Assist Improvement Programme. This 25-month programme will deliver a series of improvements including the capability to book a ticket, request assistance and reserve a seat in a single transaction. Importantly, it will give customers the ability to communicate directly with staff and provide a dedicated help function on the Passenger Assist App.

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