Attendance Allowance: Applications
The question
To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce the time taken to reach decisions on Attendance Allowance applications.
Answered by Torsten Bell
Attendance Allowance is currently undergoing a significant modernisation through the piloting of an online digital claim process. We are using customer feedback to design a transformed application that is shorter and easier, which focuses on collecting only the information we need to make a decision. This pilot will also support decision makers to handle claims more quickly with a significant reduction in requests for further information from customers.
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