South West Water: Water Charges
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, if he will take steps to reintroduce the Government's £50 reduction for customers of South West Water.
Answered by Emma Hardy
The taxpayer-funded contribution to the water and sewerage bills of South West Water (SWW) household customers ended on 31 March 2025. The rebate was originally introduced in 2013 because SWW customers faced significantly higher water bills than customers in other regions due to the level of investment the company was required to make in the region’s infrastructure to meet environmental and water quality standards.
Over the last decade the difference between water bills in the South West region and others has decreased. Over the next Price Review period (2025-2029) Ofwat’s latest projections are that SWW customers will have similar bills to those in other regions.
The Government is committed to taking action to address water poverty and help vulnerable customers with their water bills. All water companies have measures in place for people who struggle to pay for their water and wastewater services, including measures such as WaterSure, social tariffs, payment breaks and holidays, and debt management support.
We expect all water companies to proactively engage with their customers to ensure they know what support schemes are available and how to use them.
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