Pension Credit
The question
To ask the Secretary of State for Work and Pensions, what is the average processing times for pension credit applications in each of the last five years.
Answered by Torsten Bell
Pension Credit application Average Actual Clearance Times (AACT) are measured weekly. Please see attached annex for details of Pension Credit applications average processing times back to October 2022. We do not hold this information prior to October 2022.
Please note, The Average Actual Clearance Time figures shown are unpublished management information, collected and intended for internal departmental use and have not been quality assured to National Statistics or Official Statistics publication standard. The figures are rounded to the nearest working day and based on the week the claim was cleared, rather than the week the claim was made.
DWP currently works to a planned timescale of 50 working days to clear Pension Credit claims. The next publication of the Annual Reporting and Accounts will include claims processed in the Financial Year 2024 to 2025, which is due for publication in the summer.
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