West Coast Main Line: WiFi
The question
To ask the Secretary of State for Transport, if she will hold discussions with Avanti West Coast on the (a) reliability and (b) speed of wifi connectivity on west coast mainline passenger railway services.
Answered by Simon Lightwood
The Secretary of State and the Rail Minister met with Avanti West Coast (AWC) in January to discuss industrial action and performance. They did not specifically discuss Wi-Fi connectivity however, officials meet with AWC regularly to discuss services for passengers, including Wi-Fi.
The Department is considering the feasibility of a range of technology options to improve passenger Wi-Fi services on the rail network. AWC recently completed a positive trial using laser window etching technology to improve connectivity and are exploring future use. The Department is also measuring the strength of mobile signals along the rail network to fully understand where interventions are needed, and the potential impacts.
Operators are required to achieve challenging customer experience targets across a range of measures, including Wi-Fi connectivity. These standards are regularly and independently inspected via the Service Quality Regime and there are accountability and financial consequences for failure.
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