Social Security Benefits: Applications
The question
To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of simplifying application forms for social security entitlements.
Answered by Sir Stephen Timms
The Department continues to review the experience of users of its services, and seeks to balance application simplicity with obtaining the information needed for an accurate award. A key objective of DWP’s Service Modernisation Programme, drawing on end user research, is to assess how applications should be made in the future, and consider the opportunities for more user friendly and easily accessible services.
DWP Agents and third-party organisations are available to support customers with applications. For those without third party support, DWP provides various support to assist with benefit applications. The Department’s Visiting Service offers the most vulnerable applicants help with form completion.
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