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Telemedicine: Voice over Internet Protocol

Asked by Ann DaviesPlaid CymruDepartment of Health and Social CareTabled Answered 7 April 2025UIN 43273

The question

To ask the Secretary of State for Health and Social Care, with reference to his Department's joint policy paper entitled Telecare National Action Plan: protecting telecare users through the digital phone switchover, published on 11 February 2025, if he will publish the (a) targets (b) key performance indicators (c) other relevant metrics used for (i) the Plan overall (ii) each headline outcome and (iii) each individual outcome.

Answered by Stephen Kinnock

We are currently in the process of agreeing targets and Key Performance Indicators for each of the actions included in the Telecare National Action Plan, working with action owners and wider stakeholders.

The Telecare National Action Plan commits to providing updates every six months. We will comment on the progress against the actions in these updates. We will include relevant metrics, where the data and evidence are considered sufficiently robust.

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