Cross Country Trains
The question
To ask the Secretary of State for Transport, what recent assessment she has made of the adequacy of the performance of Arriva Cross Country under the terms of its contract.
Answered by Simon Lightwood
CrossCountry performance was not good enough in 2024. A Remedial Agreement was in place from August 2024 to March 2025 when the operator took steps to improve services. The operator was monitored closely. In 2025 CrossCountry cancellations are now lower and punctuality better. The operator is aware there is more to do, particularly on Sundays.
Based on the most recent information available, CrossCountry has been meeting its contractual benchmarks since 5 January 2025.
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