Voice over Internet Protocol: Older People
The question
To ask the Secretary of State for Science, Innovation and Technology, if he will meet with organisations representing older people to discuss the potential impact of the transition to digital telecommunications infrastructure on (a) older and (b) vulnerable people.
Answered by Chris Bryant
We are always happy to meet - as the Government has met several times - with organisations representing older people several times to discuss the impact of the industry-led analogue to digital migration on older and vulnerable people.
Following engagement with multiple organisations representing older people across the UK, the Government in November 2024 published a definition of vulnerable customers who may require additional support during the migration. This definition includes those who are telecare users and those dependent on their landlines. Any customer, including the elderly, can also self-identify as requiring additional support.
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