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Telemedicine: Voice over Internet Protocol

Asked by Kirith EntwistleLabourDepartment of Health and Social CareTabled Answered 22 April 2025UIN 44703

The question

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that meeting patients' communications needs is included in the 10 year plan objective to shift from analogue to digital.

Answered by Karin Smyth

We have committed to develop a 10 Year Plan to deliver a National Health Service fit for the future. While it is too soon to say exactly what will be in the plan, digital services will support and complement face to face care and will help meet patients’ communication needs.

The Government will create a more modern NHS by bringing together a single patient record, summarising patient health information, test results, and letters in one place, through the NHS App. It will put patients in control of their own medical history, meaning they do not have to repeat it at every appointment, and that staff have the full picture of patients’ health.

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