Avanti West Coast: Ticket Offices
The question
To ask the Secretary of State for Transport, whether permission from her Department was required by Avanti West Coast to undertake its station rostering review.
Answered by Simon Lightwood
Permission is not required to undertake a review of working practices made in the ordinary course of business. If potential staff rostering affected changes to ticket office opening hours, the train operator would need to follow the process of the Ticketing and Settlement Agreement conditions and Secretary of State guidance.
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