Aviation: Compensation
The question
To ask the Secretary of State for Transport, whether she has had discussions with the Civil Aviation Authority on unpaid compensation payments for (a) British Airways and (b) Norse Atlantic passengers.
Answered by Mike Kane
The Department expects all airlines to ensure passengers receive the best possible service, including timely payment of compensation where it is due.
The Department regularly engages with the Civil Aviation Authority (CAA) on a range of matters. As the independent regulator for aviation, the CAA is responsible for ensuring airlines comply with their legal obligations towards passengers, including those relating to compensation.
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