Driving Licences: Disability
The question
To ask the Secretary of State for Work and Pensions, what steps she is taking to restore online access to enable disabled drivers to confirm their duty-exempt status when renewing their vehicle licence.
Answered by Sir Stephen Timms
A DWP service which enables disabled drivers to confirm their vehicle excise duty exemption when renewing their vehicle licence was upgraded on 12th March. An error with date formats affected disabled drivers with a September Date of Birth. They had to follow an alternative process to apply for exemption through the Post Office. As soon as the problem was identified, DWP Digital took steps to resolve it.
The service was restored on Tuesday 22nd April at 11:09am. All disabled drivers, including those with a September date of birth, can now complete the check for duty exemption online. DWP Digital is taking steps to ensure this does not happen again with future service updates.
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