Armed Forces: Housing
The question
To ask the Secretary of State for Defence, with reference to the press notice entitled Homes fit for heroes: Raft of new measures to improve military family housing, published on 18 April 2025, what steps his Department is taking to allocate a named housing officer for every family.
Answered by Al Carns
Better and clearer communication for Service families, including a named Housing Officer for every Service family who they can contact for specific housing related queries, is one of the seven commitments announced in the new Consumer Charter.
Work is currently underway to review Housing Officer's duties, roles and responsibilities along with the current Housing Officer structure. A new Housing Officer Vision has been rolled out via recent Housing Officer workshops.
Service families will know who their Housing Officer is and how to contact them, either by telephone and email, or through local initiatives (including housing surgeries, open offices, online consultations and coffee mornings, estate and community walks).
Final detail will be set out in the Defence Housing Strategy following consultation with Military personnel and their families.
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