Railways: Bus Services
The question
To ask the Secretary of State for Transport, whether her Department monitors the adequacy of bus replacement services for meeting demand during train service disruptions.
Answered by Simon Lightwood
Train operating companies are subject to a number of requirements relating to the provision of rail replacement services. The Office of Rail and Road hold train operating companies to account against their obligations under the passenger information licence conditions.
The Department for Transport contracts with train operating companies include requirements to provide rail replacement services in the event of planned or unplanned disruption. The type of vehicle used for rail replacement depends on service frequency and customer numbers and may include coaches, buses, taxis, or minibuses with capacity varying according to time of travel.
We expect train operating companies to use all reasonable endeavours to provide or secure the provision of alternative transport arrangements in the event of any planned or unplanned disruption to railway passenger services and ensure that passengers have accurate and timely information about their travel options, so that they can plan and make journeys with confidence, including during disruption. Complementary requirements are set out in the National Rail Conditions of Travel and the Passenger’s Charter, issued by train operators.
Train operating companies are responsible for the procurement, planning and setting of the timetable for rail replacement services and work with Network Rail to ensure that any rail replacement services are co-ordinated with any planned engineering work or other disruptions on the railway.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →