Patients: Correspondence
The question
To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure patients in Yeovil constituency receive timely correspondence on NHS test results.
Answered by Karin Smyth
The Government is putting patients first, by making sure they are seen as quickly as possible and have the best possible experience, which includes receiving timely communication and information about their health and care.
The Government’s focus on shifting from analogue to digital will streamline information and communication processes, including by improving the NHS App. This will make it easier and quicker for patients to access information about their appointments, to cancel and reschedule appointments, and to receive correspondence on National Health Service test results. 87% of acute trusts in England now allow patients to view appointment information via the NHS App if they wish, reducing reliance on physical letters. Expanded use of the NHS App has prevented over 1.5 million missed hospital appointments since July 2024. It also saves staff time to focus on providing high quality, non-digital communication for those who want and need it.
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