Delivery Services: Fees and Charges
The question
To ask the Secretary of State for Business and Trade, what steps he is taking to help tackle postcode-based delivery surcharges that misclassify accessible regions such as Perthshire as (a) remote and (b) offshore.
Answered by Justin Madders
The postcode is a routing instruction used by Royal Mail to sort and deliver mail quickly and accurately. Individual addresses are therefore not always a geographically accurate description of where a property is located.
Royal Mail updates the Postcode Address File daily and a Code of Practice sets out the process for change requests. The Code of Practice is available on Royal Mail’s website: www.royalmail.com/sites/default/files/PAF-Code-of-Practice-211118.pdf.
Any concerns about the way in which a third party, including retailers and other postal operators, is using a postcode or applying a surcharge should be taken up directly with the company or organisation involved.
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