Restart Scheme
The question
To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of Serco's performance against key performance indicators in the Restart Scheme contract.
Answered by Andrew Western
Serco’s performance against the contracted Key Performance Indicators has been varied. As part of our established performance management intervention regime, the department has therefore implemented intensified support and heightened monitoring for the two Contract Package Areas in which Serco delivers.
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