Military Aircraft: Helicopters
The question
To ask the Secretary of State for Defence, how Serco performed against the key performance indicators at the most recent performance review on their Royal Navy Helicopter Support contract.
Answered by Maria Eagle
The contract between the Royal Navy and Serco for the provision of Air Engineering Support and Airfield services is subject to routine performance reviews. The most recent of which was held on 30 April 2025 when the Key Performance Indicators (KPI) relating to safety, service quality, aircraft engineering services, off-aircraft engineering services, airfield services and contract governance were reviewed. No significant shortfalls in Serco’s delivery against agreed key performance indicators were identified at that review.
Quarterly KPI information is published four times a year for transparency and can be found at Key Performance Indicators (KPIs) for government’s most important contracts - GOV.UK
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