Small Claims: Electronic Government
The question
To ask the Secretary of State for Justice, what assessment she has made of the effectiveness of Money Claim Online in delivering civil remedies for small claims legal disputes.
Answered by Sarah Sackman
Money Claim Online (MCOL) has provided claimants with an electronic means by which to make money claims online since 2002. Including claims made by bulk users, the system handles over 1 million claims per annum.
As part of HMCTS Reform programme, HMCTS has created a new digital service – Online Civil Money Claims (OCMC) – which enables users to issue, respond to and manage a claim digitally, including the ability to settle a claim without court intervention and uploading evidence for hearings. OCMC has been available since 2018 and handles around 120,000 claims per year. The OCMC service was recently evaluated with the findings published and available on the following link: https://www.gov.uk/government/case-studies/modern-justice-for-all-our-online-civil-money-claims-reformed-service-helps-more-people-settle-disputes-away-from-the-courtroom.
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