Revenue and Customs: Standards
The question
To ask the Chancellor of the Exchequer, if she will make an assessment of the potential merits of conducting a review into the adequacy of the system of (a) oversight and (b) accountability of HMRC.
Answered by James Murray
I have overall ministerial responsibility for HMRC and have chaired its Board since September 2024. HMRC is headed by a body of Commissioners, appointed by the Crown, who are required to publish a Charter of Standards of behaviours and values for how they will deal with taxpayers and report on performance against these standards annually. Taxpayers can challenge HMRC’s decisions in the specialist tax tribunal or through the civil courts. Senior HMRC officials are also accountable to parliament and regularly give evidence to the Treasury and Public Accounts committees.
I have set priorities for HMRC to close the tax gap, improve day to day performance and the overall customer experience, and reform and modernise the UK tax and customs system. These are hardwired into the Department’s business plan, and we will be setting out more detail about how we will transform to deliver these priorities in a Transformation Roadmap.
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