Pensioners: Social Security Benefits
The question
To ask the Secretary of State for Work and Pensions, whether her Department is taking steps to (a) review and (b) simplify the process for pensioners to access the benefits they are entitled to.
Answered by Torsten Bell
DWP is actively reviewing and simplifying the process for pensioners to access the benefits they are entitled to. This includes the ability to apply by various means—digital, paper, or telephony. We are also shifting towards a more integrated approach where our agents can advise and support customers across multiple benefits, rather than being trained in just one pension-related benefit.
To enhance accessibility, we provide various support options, including assistance from agents and third-party organisations, home visits for those unable to complete forms, and services for customers who are deaf or unable to speak on the phone. For the most vulnerable individuals, additional support is available through the Visiting Service and Jobcentres, which offer face-to-face assistance and referrals to specialist support when needed.
I always welcome suggestions for what more we can do to ensure more pensioners get the Support they are entitled to.
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