Railways: Nationalisation
The question
To ask the Secretary of State for Transport, pursuant to the Answer of 20 May 2025 to Question 51961 on Abellio Greater Anglia and c2c: Standards, if he will list the (a) metrics (b) incentives and (c) penalties applicable to public sector train operators.
Answered by Simon Lightwood
Public sector operators will have to meet rigorous, bespoke performance standards and earn the right to be called Great British Railways. They will be held to account for their performance against metrics including punctuality, reliability, customer experience and satisfaction, service quality, financial performance, environmental performance and minimising rates of ticketless travel. Performance against metrics will be regularly reported to the Department and many metrics will also be published, including at train stations.
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