Banks: Access
The question
To ask the Chancellor of the Exchequer, what assessment her Department has made of the potential impact of bank branches moving to a counter-free system on accessibility.
Answered by Emma Reynolds
The Government works closely with the Financial Conduct Authority (FCA), the independent regulator of the UK’s financial services sector, to ensure that all customers get the right support with their financial products and services.
The FCA requires firms to provide a prompt, efficient, and fair service to all of their customers. This includes special considerations for vulnerable customers, including the elderly and disabled customers.
Furthermore, under the Equality Act 2010, banks must make reasonable adjustments to ensure their services are accessible to all.
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