Broadband: Complaints
The question
To ask the Secretary of State for Science, Innovation and Technology, whether his Department has made an estimate of the number of complaints received about different broadband providers alleged to have breached the voluntary code of conduct within the Revised Cabinet and Pole Siting Code of Practice, published in November 2016.
Answered by Chris Bryant
It is for the independent regulator, Ofcom, to investigate any complaints about telegraph poles sited in a way which is not consistent with the requirements and guidelines in place. Local Planning Authorities are best placed to refer any complaints to Ofcom.
I am aware of public concerns about the deployment of new broadband infrastructure. I have met both with individual operators and industry trade bodies to voice my concerns. In response, the industry has recently published the Telecommunications Poles Working Group Best Practice Recommendations, which are available on the Internet Services Providers’ Association website.
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