Social Security: Advisory Services
The question
To ask the Chancellor of the Exchequer, whether her Department has made an assessment of the potential cost savings to public services resulting from investment in independent social welfare advice services.
Answered by Darren Jones
The Government recognises the important role that independent advice services play in supporting individuals.
For example, DWP provide grant funding to Citizens Advice, who deliver Help to Claim support for customers to apply for Universal Credit. Help to Claim reduces the number of Universal Credit benefit queries DWP receive and enables work coaches to focus on work related activities.
In addition, the Money and Pensions Service, which is sponsored by DWP, continues to provide impartial, free money and pensions guidance directly to consumers.
DWP assesses the impacts from its investments, including public services efficiencies, in line with standard Treasury guidance.
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