Employment Schemes: Internet

As set out in the Get Britain Working White Paper, we are reforming Jobcentre Plus and creating a new service across Great Britain which will include a modern, joined up and enhanced digital offer where people can access support through the channels that best meet their needs. This reconfigured service will be accessible to everyone; it will use data intelligently to join up government and personalise support.

The Secretary of State for Work and Pensions and officials have been in regular engagement with the Secretary of State for Science, Innovation and Technology and with local areas as we develop our plans for a new Jobs and Careers Service. This builds on the vision as laid out in ‘A blueprint for modern digital government’ published in January. The new service will be digital where possible, and human when needed. A large number of those seeking employment support or careers advice will be best served digitally, however we recognise this will not be appropriate for everyone and other channels of support will be available.

The department also continues to work closely with the Department for Science, Innovation and Technology and other government departments to deliver on the Digital Inclusion Action Plan. Its first steps were published on 29 February 2025 and outline the government’s initial actions and long-term goals to tackle digital exclusion in the UK.

As we set out in the Get Britain Working White Paper, we are exploring the use of digital employment support for customers and testing how to enhance collaboration between Jobcentre Plus and the National Careers Service. This will be key to understanding how we can better integrate employment support and careers advice in England.

As part of our plans to develop the new Jobs and Careers Service, Ministers and officials are working in collaboration with West Yorkshire Combined Authority and Wakefield Local Authority to design and deliver tests within our first Pathfinder that will inform the design of the new service.