Voice over Internet Protocol: Impact Assessments
The question
To ask the Secretary of State for Science, Innovation and Technology, whether his Department conducted a Disability Impact Assessment of the Public Switched Telephone Network migration.
Answered by Chris Bryant
The Department has not conducted a Disability Impact Assessment. The Public Switched Telephone Network (PSTN) migration is an industry-led programme and does not result from a government decision.
The Government is committed to ensuring that any risks arising from the industry-led migration of the PSTN to Voice over Internet Protocol (VoIP) are mitigated for all customers across the UK. In November 2024, at Government’s behest, all major communication providers agreed additional safeguards to protect vulnerable customers, including for people living with disabilities.
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