Taxis: Wheelchairs

Disabled people should be able to travel easily, confidently, and with dignity and the Government understands the importance of accessible taxis and private hire vehicles (PHVs) in supporting them to live independent lives.

The Department collects and publishes statistics about the number of wheelchair accessible taxis and PHVs in England. As of 1 April 2024, 18.5% of taxis and 6.2% of PHVs licensed in Gloucestershire were wheelchair accessible. During the same period, in areas that are largely rural, 13.5% of taxis and 6.9% of PHVs met the same standard.

The proportion of licensed vehicles that are wheelchair accessible varies considerably across England and in some areas, it can be difficult for wheelchair users to obtain a suitable wheelchair accessible taxi or PHV when they need one. Ultimately, however, the licensing of taxis and PHVs is a matter for licensing authorities, and the Government expects them to anticipate the needs of people in their area proactively, and to ensure that services meet a wide range of passenger needs.

Government best practice guidance to licensing authorities in England, updated in November 2023, recommends that authorities assess the demand for wheelchair accessible vehicles and take steps to ensure that there are sufficient available, as part of a “mixed fleet” of vehicles suitable for a range of passenger needs.