Consumers: Complaints
The question
To ask the Secretary of State for Business and Trade, whether his Department has plans to extend consumer rights to cash refunds following a customer complaint.
Answered by Justin Madders
The Consumer Rights Act 2015 has provisions for consumers to be able to obtain refunds where a product is not as described or fit for the declared purpose. In addition, consumers can seek redress where a trader has breached obligations under the Digital Markets, Competition and Consumers Act 2024. The government has no plans to add cash refunds for general complaints to these rights at present.
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