Small Businesses: Postal Services
The question
To ask the Secretary of State for Business and Trade, what steps he is taking to support access to postal services for small businesses.
Answered by Justin Madders
The government recognises that small businesses are critical to our communities and essential to our economic success. We are committed to hardwiring the voice of small business into everything we do and collaborating with businesses and workers to kickstart and rebuild our economy.
The universal postal service ensures that SMEs have access to an affordable service, both in the UK and internationally.
Ofcom, as independent regulator for the postal sector, is responsible for securing the provision of a universal postal service. In its 2023-24 Post Monitoring Report, Ofcom found that overall three-quarters (74%) of SMEs were satisfied with the quality of service they receive from Royal Mail, while overall satisfaction with other providers stood at 81%.
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