Universities: Standards
The question
To ask the Secretary of State for Education, what steps she plans to take with the Office for Students to ensure that universities provide prospective students with transparent data (a) in general and (b) on what proportion of courses are delivered online.
Answered by Janet Daby
Higher education providers must be transparent in how they advertise and deliver their courses. The Competition and Market Authority has published advice for providers on complying with consumer law, including informing students about the quantity and type of contact hours. All registered providers must pay due regard to this guidance as part of their registration conditions with the Office for Students (OfS).
Online learning offers significant benefits to students, but it must support the quality of a student's learning experience. The OfS’s Blended Learning Review urges providers to clearly communicate course expectations and assess students’ blended learning experiences. Students dissatisfied with their university’s service should use their provider’s complaints process. If a provider is not meeting the OfS’s registration requirements, this can be raised to the OfS by submitting a notification.
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