Access to Work Programme: Appeals
The question
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that it conducts a full review of the requester's (a) case and (b) complaint when Access to Work reconsideration requests are made.
Answered by Sir Stephen Timms
The Access to Work process for reviewing reconsideration requests, as well as complaints, includes a full review of the original case, including all relevant documentation and communications relating to the original decision. To help ensure impartiality, these reviews are conducted by staff there were not involved in the original decision.
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