Council Tax: Valuation
The question
To ask the Chancellor of the Exchequer, what steps the Valuation Office Agency is taking to tackle delays in processing council tax valuation challenges.
Answered by James Murray
The VOA is working as quickly as possible to clear cases, and moving staff to where there is the greatest customer demand. The VOA is focusing on the oldest cases first, and where customers are facing financial hardship.
The VOA is replacing IT systems with modern cloud-based platforms that will deliver significant efficiencies. It is also upskilling its workforce to ensure there is flexibility in managing a wide range of cases and improving its digital services to make it easier for customers to self-serve.
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