Jobcentres: Veterans
The question
To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the potential merits of introducing veteran aware training for jobcentre plus staff.
Answered by Andrew Western
Armed Forces Champions (AFCs) are available within each Jobcentre district, providing specialist support to veterans. They will have completed the full work coach learning and had the opportunity to embed their learning prior to becoming an Armed Forces Champion, and they are provided with point of need learning which covers the knowledge and skills to provide tailored support for armed forces leavers, including signposting to specialist organisations and charities.
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
All Jobcentre Plus staff new to DWP receive mandatory learning to support customers which includes learning for armed forces leavers. The learning provides an overview of armed forces leavers and assists colleagues in understanding what help is available to them, their spouse/partner when resettling into civilian life.
DWP Work Coaches receive comprehensive learning to support vulnerable customers. Their learning journey includes a module on armed forces leavers.
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