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Property Development

Asked by Damian HindsConservativeMinistry of Housing, Communities and Local GovernmentTabled Answered 26 June 2025UIN 61134

The question

To ask the Secretary of State for Housing, Communities and Local Government, when she plans to commence the provisions in the Building Safety Act 2022 on the (a) New Homes Ombudsman service and (b) single code of practice for developers.

Answered by Alex Norris

The government believes that existing redress mechanisms for those buying a new home are inadequate. We are therefore working with the devolved administrations to implement the statutory UK-wide New Homes Ombudsman (NHO) scheme and an accompanying Code to investigate and resolve complaints and will bring forward the necessary secondary legislation in due course. Once enacted all developers will be required to be a member of the statutory NHO.

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