Probate: Documents
The question
To ask the Secretary of State for Justice, what information her Department holds on the number of documents lost by the Probate Registry in each of the last ten years.
Answered by Alex Davies-Jones
HM Courts and Tribunals Service (HMCTS) retains complaint data concerning lost documentation for a period of five years. HMCTS conducts regular meetings with our bulk scanning provider to review occurrences of lost documents and is committed to continually enhancing our systems to minimize these incidents.
The open probate caseload includes individual cases that may experience delays due to various factors such as family disputes or insufficient information being provided by the applicants. HMCTS actively contacts users to facilitate the progression of cases requiring additional information. Official statistics on the open caseload are regularly published via the following link: Family Court Statistics Quarterly - GOV.UK.
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