Social Security Benefits: Veterans
The question
To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential impact of mandatory in-person assessments on levels of likelihood of veterans seeking support.
Answered by Sir Stephen Timms
As announced in Pathways to Work: Reforming Benefits and Support to Get Britain Working Green Paper, we are planning to do more face-to-face health assessments. We will, however, preserve alternative health assessment channels to meet the specific needs of people who require a different channel, for example as a reasonable adjustment.
In all cases, the Healthcare Professional (HCP) aims to complete the assessment using the customer’s health questionnaire and any supporting medical evidence provided. Should this not be possible the customer is invited to a consultation. Before sending an invitation to a consultation, the HCP considers whether a specific assessment channel is needed due to the customer’s health or circumstances. Otherwise, customers are offered the next available appointment. Customers can request a change to their allocated assessment channel if they inform us that a reasonable adjustment is appropriate in their circumstances.
We are committed to ensuring equal access to our services, in line with the Equality Act 2010. Customers are encouraged to inform us of any reasonable adjustments at any stage. If notified, the assessment provider will consider an alternative assessment method.
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