Insulation: Housing
The question
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to help support homeowners to meet the costs of remedial work caused by foam roof insulation installed using a government grant.
Answered by Miatta Fahnbulleh
There is no government financial assistance available to have insulation removed. Any measures fitted under government schemes must be fitted to the highest standards with issues promptly and properly rectified. In any instance where insulation is installed improperly under a government-backed scheme, consumers are entitled to remediation by their installer or, failing that, the guarantee at no cost to the consumer.
Installations of any insulation under current Government schemes must be installed in accordance with the PAS 2030 and PAS 2035 standards. The TrustMark website contains further guidance on how consumers can complain if things go wrong and the dispute resolution process: https://www.trustmark.org.uk/homeowners/if-things-go-wrong.
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