Department for Work and Pensions: Complaints
The question
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that complaints submitted online are not prematurely disregarded due to a lack of submission evidence.
Answered by Andrew Western
Once a customer has submitted an online complaint, they will be contacted by the department regarding the issues raised, at which time the customer can offer evidence to support their complaint; therefore, no additional steps have been taken in this area.
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